Last Updated: 18 October 2026

At KanhaJoyToys, customer satisfaction is important to us. We offer replacements for eligible products that arrive damaged, defective or different from the item ordered, subject to verification, product availability and applicable consumer protection laws.

1. Reporting a Problem

Please report any damaged, defective, incorrect or incomplete order as soon as possible, preferably within 12 hours of delivery.

Please provide your order number, clear photographs and, where applicable, a short video showing the issue. The reporting period does not limit any rights available under applicable law.

2. Soft Toys

Soft toys that arrive torn, damaged, defective or different from the item ordered may be eligible for replacement.

Please keep the product unused and in its original condition and packaging while your request is reviewed. Products damaged after delivery due to customer handling may not qualify, subject to applicable law.

3. Hard Toys and Non-Battery-Operated Toys

Plastic toys, educational toys, puzzles, blocks and board games may be eligible for replacement if they arrive damaged, defective, incomplete or incorrect.

Where applicable, please retain the original packaging, accessories and included parts.

4. Battery-Operated and Electronic Toys

Remote-control toys, musical toys, light-and-sound toys and other electronic toys may be eligible for replacement if they arrive damaged, defective or incorrect.

Please share a short video showing the issue. Our team may ask you to check the batteries, charging method or operating instructions before approving a replacement.

Damage caused by misuse, water exposure, incorrect charging or improper handling after delivery is generally excluded, subject to applicable law.

5. Gift Items 🎁

Gift items are not eligible for replacement due to a change of mind, personal preference or an incorrect purchase decision.

However, if a gift item arrives damaged, defective or different from the item ordered, please report the issue with supporting photographs or videos. We will review the request and provide an appropriate remedy where required under applicable law.

6. Non-Eligible Requests

Replacement requests will generally not be accepted for:

• Change of mind or personal preference.
• Products used, washed, altered or damaged after delivery by the customer.
• Damage caused by misuse or improper handling.
• Gift items where the request is based only on personal preference.

These conditions do not override any rights available under applicable law.

7. How to Request a Replacement

1. Report the issue as soon as possible, preferably within 12 hours of delivery.
2. Provide your order number and registered contact details.
3. Share clear photographs or a video showing the issue.
4. Wait for our team to review your request and provide instructions.

Please do not send a product back before receiving instructions from our team.

8. Replacement Approval

Approved replacements are subject to verification and product availability.

If the same product is unavailable, we will discuss an appropriate alternative resolution with you.

For approved cases involving damaged, defective or incorrect products, our team will explain the return and replacement shipping arrangements.

9. Refunds

Our standard resolution for eligible product issues is replacement rather than a routine refund. This policy does not exclude refunds or other remedies where required by applicable law.

Thank you for shopping with KanhaJoyToys! ❤️🧸